“Thank you and please say thank you very much to all. I was going to email you this morning but you beat me to it. Yes we are very happy with the job the boys have done and would have paid you for the oversight. It looks very lovely and everyone commented on it. You have been very helpful when my builder asked for those documents and you have helped us in every way possible to get the paperwork and we are very grateful to you both. Now you are not charging us the extra as well which does not happen to any other company. Please say thank you to the boys as well as we are very happy with their work.
We will be very happy to provide you with references if you ever need one. Once again, thank you for your best wishes and we are very proud of the new flooring.